Front Desk Associate

OTO Development • St Pete Beach, FL

9d

About The Position

The Front Desk Associate supports hotel guests throughout their stay, handling check-in and check-out, operating the hotel's electronic reservation system and other computer programs, and processing cash and credit card transactions securely and accurately. The role focuses on anticipating guest needs, maximizing the guest experience, and working with team members to maintain a hospitable, approachable, customer-focused environment. The position is hourly and requires little to no travel outside the property and surrounding area. The role is managed by OTO Development.

Requirements

• Enjoy working with people and go above and beyond to meet each guest’s needs.
• Work well with others and enjoy being part of a team.
• Have excellent oral, written, and interpersonal communication skills.
• Be a problem solver and solution finder, committed to ensuring the best guest experience.
• Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Use the hotel’s electronic reservation system and other computer programs to support an efficient workflow.
• Handle financial matters, including credit card and cash transactions, securely, accurately, and with integrity.
• Anticipate guest needs and take steps to maximize the guest experience.
• Work with other team members to foster a hospitable, approachable, and customer-focused environment.

Benefits

• Medical insurance options
• Dental insurance
• Vision insurance
• 401(k) with company match
• Company-provided life insurance
• Tuition assistance
• Paid time off
• Paid holiday time
• Travel discounts
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed