Front Desk Associate

Planet Fitness•Erie, PA

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting people, supporting members on the club floor, handling membership and retail transactions, responding to inquiries and concerns, and maintaining a clean, safe, and welcoming club environment. Associates complete online and hands-on training and work collaboratively with the team.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person and by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend, twist, and move into different positions to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and respond to questions or concerns.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, supporting their fitness journeys, and upholding club policies.
Resolve member concerns and escalate issues to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective member calls, provide tours, and assess prospective members’ membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas to identify and quickly address safety, policy, and cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.