Front Desk Associate

Planet Fitness•Londonderry, NH

15d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting visitors, supporting members on the club floor, handling membership and retail transactions, responding to inquiries and concerns, and helping maintain a clean, safe, and welcoming club environment. Team members are expected to contribute to workplace health and safety by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to move into different positions, including bending and twisting, to accomplish tasks.
Ability to encounter toxic chemicals and frequently clean and sanitize equipment and facilities.
Positive, upbeat attitude and commitment to delivering an exceptional experience to members, guests, and team members.
Enjoys connecting with people and helping them feel welcome and comfortable.
Punctual, reliable, and dependable.
Kind, patient, empathetic communication and a genuine desire to help others.
Acts with integrity and treats others with respect.
Takes pride in contributing to a clean, welcoming, positive club environment.
Works well as part of a team and is ready to support others.
Learns quickly and applies learning through online and hands-on training.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions, concerns, and check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones and assist callers with inquiries in a friendly manner.
Handle membership functions, including sign-ups, contact and billing updates, cancellations, unpaid balances, and membership transfers.
Conduct prospective member calls and tours and assess membership needs.
Process retail transactions accurately and support sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.