Front Desk Associate

Planet Fitness•Apopka, FL

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role involves welcoming and assisting visitors, supporting members on the club floor, handling membership and retail transactions, and helping maintain a clean, safe, and welcoming club environment. Associates complete online and hands-on training and are expected to support colleagues and follow club policies.

Requirements

Must be 18 years of age or older.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Positive, upbeat attitude and a passion for delivering an exceptional experience to members, guests, and fellow team members.
Ability to connect with people and help them feel welcome and comfortable.
Punctuality, reliability, and dependability.
Kindness, patience, clear communication, active listening, and empathy.
Integrity and respect for others.
Ability to take pride in work, contribute to a clean and welcoming club, and support teammates.
Ability to learn quickly and apply learning from online and hands-on training.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person and by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals and frequently clean and sanitize equipment and facilities.
Ability to bend and twist to accomplish tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Promote the Judgement Free Zone by connecting with members on the club floor, offering assistance, and supporting their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make prospective member calls and conduct tours to assess membership needs.
Execute retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently inspect all club areas, quickly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.