Front Desk Associate - Garland
About The Position
The Front Desk Associate helps members and guests feel welcome at Retro Fitness. The role manages check-ins, answers questions and phones, supports member accounts, and keeps the front desk organized while helping members connect with club services. The position is part-time and hourly, and reports to the Club Manager. The associate provides member service, supports membership inquiries and sales-related activities, maintains accurate and confidential account records, and follows front desk procedures. The role also includes keeping the lobby and assigned areas clean and stocked, completing assigned checks, and promptly reporting hazards, equipment issues, and member incidents. Shifts may include mornings, evenings, weekends, and holidays depending on the opening. Assigned days and hours and the hourly pay range are not provided. The supplied Front Desk plan includes 7% personal PT sales commission and 10% supplement sales commission; applicability to this club must be confirmed, and eligibility and written plan terms apply.
Requirements
- Friendly communication, dependable attendance, and willingness to help members and teammates.
- High school diploma or GED completed or in progress.
- Basic computer skills and ability to learn membership and point-of-sale systems.
- Ability to multitask and handle account information carefully.
- Ability to stand or perform routine cleaning and stocking tasks, with reasonable accommodation as applicable.
- Consistent attendance and clear communication about availability.
Nice To Haves
- Customer service experience is preferred; candidates seeking their first job are welcome to apply.
Responsibilities
- Greet members and guests, manage check-ins, answer phones, and provide accurate information about memberships, classes, and club services.
- Process authorized payments and account updates, verify account information, document member requests, maintain confidentiality, and escalate concerns requiring management approval.
- Assist with membership inquiries, referrals, upgrades, and Welcome Workout bookings.
- Promote approved retail and service offerings and connect members with the sales or fitness team.
- Keep the front desk organized and attended, complete shift checklists, and communicate important issues during handoffs.
- Follow payment, guest registration, and account procedures.
- Keep the lobby and assigned areas clean and stocked.
- Complete assigned checks and promptly report hazards, equipment issues, and member incidents.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
