Front Desk Associate

Atrium Hospitality • San Marcos, TX

2d

About The Position

The Front Desk Associate oversees front desk operations and serves as a problem solver for guests and teammates. The role handles guest check-ins and check-outs, supports and trains new front desk team members, resolves guest issues, distributes event sheets, supports the business center, and helps keep the lobby guest-ready. The position is at San Marcos Embassy Suites in San Marcos, Texas.

Requirements

• Customer service experience.
• High school diploma or equivalent.
• Ability to use hotel systems confidently.
• Ability to lift 50 lbs and stay on your feet.

Nice To Haves

• Experience in hospitality or leadership.

Responsibilities

• Oversee front desk operations and act as a problem solver for guests and teammates.
• Handle guest check-ins and check-outs accurately and warmly.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Distribute event sheets and support the business center.
• Help keep the lobby guest-ready.

Benefits

• 401(k) plan with company match.
• Medical, dental, and vision insurance options.
• Paid time off and vacation.
• Atrium Traveler and brand discount programs.
• DailyPay.
• Wellness programs.
• Tuition reimbursement.
• Discounts on brands and services.
• Community service and volunteer programs.
• Career growth and learning opportunities, including internal promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED