Front Desk Associate

Planet Fitness•Perry, GA

14d

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional “Judgement Free” member experience. The role includes welcoming people into the club, helping members with questions and membership needs, supporting their fitness journeys, and contributing to a clean, safe, and positive club environment. Associates work with the team and receive online and hands-on training.

Requirements

Must be at least 18 years old.
Basic computer proficiency.
Willingness to become CPR/AED Certified; training is provided by Planet Fitness.
Positive, upbeat, kind, patient, and helpful approach to interactions.
Clear communication and listening skills, with empathy.
Integrity and respect for others.
Reliability and punctuality.
Ability to work as part of a team and support fellow team members.
Ability to learn quickly and apply online and hands-on training.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to encounter toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to bend and twist and move into different positions to complete tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls courteously and help callers with inquiries.
Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and provide tours to assess their membership needs.
Process retail transactions accurately and contribute to sales goals.
Clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas regularly.
Clean and sanitize restrooms, keep them stocked and clutter-free, and follow the routine cleaning schedule.
Frequently walk all club areas to address cleanliness concerns and promptly correct safety or policy issues.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.