Front Desk Associate

Planet Fitness • Norwich, CT

37d • $17 - $17 • Onsite

About The Position

Planet Fitness, a private equity-backed fitness retailer, is hiring a Front Desk Associate to provide friendly, courteous service and promote Ignite Fitness Holdings–Planet Fitness’s mission, vision, and values. The associate welcomes and assists members, handles telephone inquiries and customer concerns, performs payment transactions, promotes products and special offers, and helps maintain club cleanliness. The role requires balancing multiple responsibilities while providing accurate, efficient service in a fast-paced retail environment. It is part-time and based in Norwich, Connecticut. The schedule is fixed, with weekday and/or weekend hours determined by club needs; initial training hours and schedules may vary. Applicants should discuss availability with the Hiring Manager or note it on their application.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members as they enter and leave the club in a confident, professional, and friendly manner.
• Anticipate and respond promptly to members’ needs.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Help maintain club cleanliness, which may take up to 50% of the shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies clearly and accurately.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage; applicable to full-time positions.
• Paid time off; applicable to full-time positions.
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED