Front Desk Associate

Planet Fitness • Trumbull, CT

7d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly, courteous Front Desk Associate to deliver first-rate service, build member satisfaction and loyalty, and promote the company’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a positive demeanor in a fast-paced retail environment. Duties include welcoming and assisting members, answering calls and questions, resolving concerns, processing payments, promoting products and specials, and helping maintain club cleanliness. The position is part-time and based in Trumbull, Connecticut. The schedule is fixed but may vary according to club needs; availability may include weekdays and/or weekends.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Superior customer service skills.
• Ability to meet the physical requirements of the role, including standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and frequently lifting or moving up to 50 pounds and occasionally up to 75 pounds.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of a shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies clearly and accurately.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED