Front Desk Associate

Planet Fitness • City of Ithaca, NY

9d • $16 - $16 • Onsite

About The Position

Planet Fitness, a private equity-backed fitness retailer, is hiring a Front Desk Associate to provide friendly, courteous service and promote positive customer satisfaction and loyalty while supporting Ignite Fitness Holdings–Planet Fitness’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a professional, customer-focused demeanor in a fast-paced retail environment. Associates may spend up to 50% of a shift maintaining club cleanliness. This is a part-time position in Ithaca, New York, with a rotating schedule based on club needs.

Requirements

• Be at least 18 years old.
• Have a high school diploma or equivalent.
• Have at least six months of face-to-face customer service experience in a retail environment.
• Be able to manage multiple responsibilities.
• Have a strong work ethic and decision-making and problem-resolution skills.
• Be a self-starter who takes initiative with minimal direction and supervision.
• Be comfortable working a flexible rotating schedule.
• Have superior customer service skills.
• Be able to talk and hear; sit, stand, and use hands and fingers to handle or feel; stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience.
• Customer service experience in the fitness industry.
• Open or flexible availability.

Responsibilities

• Welcome members as they arrive and see them off as they leave in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge members.
• Provide gracious and efficient telephone service, answering calls promptly and knowledgeably with complete and accurate information.
• Use communication and problem-solving skills to resolve customer concerns and ensure a pleasant experience.
• Maintain club cleanliness, potentially for up to 50% of the shift.
• Deliver prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by communicating and demonstrating the benefits of products and special promotions.
• Answer customer questions and explain business procedures and policies accurately and in a customer-friendly way.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED