Front Desk Associate

NVISION Eye Centers•Tucson, AZ

23d•$21 - $23

About The Position

NVISION® Eye Centers is an ophthalmology provider with more than 100 centers across California, Oregon, Arizona, Texas, and Utah. The Front Desk Associate is primarily responsible for serving as the first point of contact for patients in a high-traffic medical office and helping maintain the flow of the center. The role manages calls and appointments, coordinates patient files and documentation, supports patients through the initial consultation process, and helps ensure patients are seen in a timely manner. The position also handles insurance information, medical authorizations, invoices, payment issues, and center correspondence. The listed pay range is USD $21.00–$23.00 per hour.

Requirements

High school diploma or equivalent.
Desire to provide an exceptional patient experience.

Nice To Haves

At least 2 years of ophthalmology or healthcare experience is preferred.

Responsibilities

Manage phones, screen calls to determine the information needed, and confirm or reschedule appointments.
Coordinate patient files and ensure each file contains proper documentation.
Greet patients enthusiastically and guide them through the initial steps of the consultation process.
Obtain authorizations for medical patients.
Scan and enter insurance cards and ensure the accuracy of information.
Audit invoices against purchase orders, research discrepancies, and approve invoices for payment.
Investigate problems with obtaining payment for bills.
Make concrete attempts to add value or improve the customer experience, and act on behalf of customers to promote fair and timely internal resolution of issues.
Prepare charts for the following day's appointments.
Have patients complete the proper paperwork and explain the process flow and expectations clearly.
Handle center correspondence with concise, honest, and respectful written and verbal communication.