Front Desk Associate - Gainesville, VA
About The Position
The Front Desk Associate is the friendly first point of contact for families at a swim school, helping create a warm and welcoming environment for young swimmers and their grown-ups. The role supports families with lesson enrollments, schedules, registrations, and payments, while also supporting swim instructors and helping children feel excited about their visits. The associate learns the swim curriculum to guide families through the enrollment process and uses communication, organization, creativity, and empathy to address customer needs. This is an active, customer-facing position requiring time on one's feet and occasional lifting of merchandise or equipment. The schedule consists of set shifts that include evenings and weekends. Employees open to cross-training as swim instructors receive priority for extra shifts. Paid training and ongoing support are provided, with opportunities to develop customer service, leadership, and communication skills.
Requirements
- Enjoy greeting people with a smile and positive energy.
- Communicate comfortably with children and parents.
- Stay organized when work is busy.
- Enjoy working with a team and pitching in where needed.
- Be dependable and able to follow a set schedule.
- Be comfortable staying active on one's feet throughout a shift.
Nice To Haves
- Willingness to cross-train as a swim instructor to receive priority for extra shifts.
Responsibilities
- Greet customers and help them feel welcome.
- Manage student enrollments, process payments, and keep records and front-desk operations organized.
- Answer questions and assist parents with lesson schedules and registrations.
- Learn the swim curriculum to guide families through the enrollment process.
- Use creativity and empathy to resolve customer challenges with a can-do attitude.
- Work set shifts that include evenings and weekends.
- Stay active and on one's feet during shifts, occasionally lifting merchandise or equipment.
- Support swim instructors and help children feel excited about their visits.
Benefits
- Paid training from day one and ongoing support.
- Tuition reimbursement program for students.
- Referral bonus program.
- Pay raises for top performance and certifications.
- Free employee wellness program.
- Voluntary Aflac supplemental insurance plans at discounted rates.
- Discounts on pet insurance and products and services through LifeMart.
- Voluntary 401(k).
- Paid sick leave as required by state law.
- Hands-on training, mentorship, team events, and community outreach opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
