Front Desk Associate

AC South San Francisco/Oyster Point (OTO Development)•South San Francisco, CA

11d

About The Position

OTO Development is hiring a Front Desk Associate for a hotel property. The role supports guests throughout their stay, manages check-in and check-out, uses the hotel’s electronic reservation system and other computer programs, and handles cash and credit card transactions securely and accurately. The associate works with the team to provide a hospitable, approachable, customer-focused environment and anticipates guest needs to enhance their experience. The position requires little to no travel outside the property and surrounding area and involves extended periods of standing, sitting, walking, bending, lifting, and squatting.

Requirements

Enjoy working with people and go above and beyond to meet each guest’s needs.
Work well with others and enjoy being part of a team.
Have excellent oral, written, and interpersonal communication skills.
Be a problem solver and solution finder, committed to ensuring the best guest experience.
Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

Assist guests with check-in and check-out and throughout their stay.
Use the hotel’s electronic reservation system and other computer programs to ensure a seamless workflow.
Handle financial matters, including credit card and cash transactions, securely, accurately, and with integrity.
Anticipate guests’ needs and take steps to maximize their experience.
Work collectively with team members to foster a hospitable, approachable, and customer-focused environment.