Front Desk Associate

Commander, Navy Installations Command•Key West, FL

34d•Onsite

About The Position

This position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command; NAS Key West. The incumbent performs front desk and/or reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle (RV) Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.

Requirements

Knowledge of daily front desk operations of a hotel or RV Parks.
Knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
Knowledge of an automated property management system(s)
Skill in resolving customer complaints.
Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
Skill in basic math.
Skill in reading.
Ability to handle, control, and account for large amounts of cash.
Ability to handle, address and resolve customer complaints.
Ability to communicate effectively both orally and in writing, in English.
Must meet Federal Employment suitability requirements and successful completion of background investigation.
Must successfully pass the E-verify employment verification check.
A valid State driver's license is required to operate motor vehicles.
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
Selective Service Registration is required for males born after 12/31/1959.
Must currently reside within a 50-mile radius of the hiring base.
As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities.
Applicants can qualify based on education OR experience OR a combination of both.
1 year or more of general experience OR Successful completion of 2 years of study that included at least 12 semester hours OR An equivalent combination of education and/or experience as described above

Nice To Haves

The decision on granting reasonable accommodation will be on a case-by-case basis.

Responsibilities

Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
Provides guests with their room key or card.
Provides assistance in handling customer complaints, involving management as necessary.
Receives requests and processes reservations within established guidelines.
When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.
Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
Receives and is accountable for a change fund.
Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
Ensures guest security and privacy is maintained at all times.
Interacts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions.
Inventories all keys and any other supplies or amenities maintained at the front desk.
Keeps the front desk and lobby area clean and neat.
Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.
Answers phones and transfers calls to appropriate individuals.
Logs trouble calls in the PMS and ensures the appropriate department is notified.
Relocates guest to a different room when required.
Retrieves Lost and Found items and contacts the guest regarding lost or found items.

Benefits

Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.).
Stability of Federal Civilian Service
People with passion for doing work that matters
Quality of Work Life Balance
Annual Leave - 13 Per Calendar Year (based on percentage earned each pay period)
Sick Leave - 13 Per Calendar Year (based on percentage earned each pay period)
Paid Holidays - 11 Per Year
Medical (vision included) and Dental Insurance
NAF Retirement Plan
401K Savings Investment Plan with employer match up to 3%
Long Term Disability Plan
Basic life insurance with optional life and spouse/dependent coverage
Medical savings account (FSA)
Access to Morale, Welfare & Recreation Programs to include Golf Courses, Marinas, Gyms/Fitness Centers, Bowling Centers, Restaurants, Discounted Tickets and Travel options and shopping privileges at the Navy Exchange!