Front Desk Associate- Sands of Kahana Resort

Travel + Leisure Co. • Napili, HI

8d

About The Position

The Front Desk Associate at Sands of Kahana Resort welcomes guests and helps make their vacations memorable from registration through checkout. The role includes providing information about the resort and nearby attractions, quoting room rates, confirming reservations, and responding to guest inquiries and concerns. The associate may need flexibility to travel to additional local resorts.

Requirements

• Professional appearance and a positive, can-do attitude.
• Excellent communication skills, including the ability to read, write, and understand English.
• Ability to solve problems with minimal supervision.
• Basic math skills and knowledge of proper cash-handling procedures.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Welcome guests and provide friendly, warm service.
• Guide guests through registration, issue unit keys, and provide information about the resort and area attractions.
• Process cash and credit card transactions according to established procedures.
• Balance cash receipts, perform bucket checks, and handle other cashier and money-handling responsibilities.
• Complete checkout procedures and verify that charges and credits are accurately reflected in guest folios.
• Reserve and confirm reservations for individuals and groups.
• Provide guests with room-rate quotes.
• Respond to guest inquiries and concerns as quickly and completely as possible.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time to volunteer at an approved organization of the associate's choice
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed