Front Desk Associate

USTA/Midwest Section • Indianapolis, IN

2d • Onsite

About The Position

As a Front Desk Associate at the Midwest Tennis Center, you will be the first point of contact for members and guests. You will provide customer service, manage bookings, process payments, and help create a welcoming atmosphere. The role is suited to someone who is organized, friendly, and interested in tennis and hospitality.

The position is part-time and based in Indianapolis, Indiana. The Club operates from 7 AM to 10 PM, Monday through Sunday, with various shifts available, including early mornings, mid-day, and closing shifts.

Requirements

• High school diploma.
• Obtain CPR certification and AED knowledge within the first 30 days of hire.

Nice To Haves

• Previous experience in customer service or hospitality.
• Strong communication and interpersonal skills.
• Proficiency with computer systems, including Google Suite, point-of-sale systems, and scheduling software.
• Ability to multitask and work independently in a fast-paced environment.
• Interest or background in tennis or sports.

Responsibilities

• Greet members and guests warmly and professionally.
• Answer phone calls, emails, and in-person inquiries.
• Schedule court reservations, lessons, and events using booking software.
• Process membership applications, renewals, and payments.
• Handle point-of-sale transactions for retail and concessions.
• Maintain a clean, organized, and professional front desk area.
• Provide accurate information about club services, schedules, and policies.
• Assist with member check-ins and monitor court usage.
• Support tennis staff and management with administrative tasks.
• Address member issues and escalate concerns when needed.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED