Front Desk Associate

Planet Fitness•Lakeland, FL

22d•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while creating an exceptional Judgement Free member experience. The role welcomes and assists people entering the club, supports members on the club floor, handles membership and retail transactions, and helps maintain a clean, safe, and welcoming environment. Associates are expected to work collaboratively, communicate with kindness and integrity, and follow club policies and health and safety protocols.

Requirements

Must be 18 years of age or older.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Continual standing and moving throughout the club during the shift.
Continual in-person or telephone communication to exchange information during the shift.
Ability to lift up to 75 pounds.
Ability to encounter toxic chemicals during the shift.
Ability to clean and sanitize equipment and facilities frequently.
Ability to move into different positions, including bending and twisting, to accomplish tasks.
Bring a positive, upbeat attitude and a passion for providing an exceptional experience to members, guests, and fellow team members.
Enjoy connecting with people and helping them feel welcome and comfortable.
Be punctual, reliable, and dependable; communicate clearly, listen well, and respond with empathy.
Act with integrity, treat others with respect, take pride in work, and contribute to a clean and positive club environment.
Work well as part of a team, support others, and learn quickly through online and hands-on training.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Call prospective members and conduct tours to assess membership needs.
Execute retail transactions accurately and drive sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free in accordance with the routine cleaning schedule.
Frequently inspect all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets, and fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.