Front Desk Associate

Advanced Pain Care•Kyle, TX

7d•Onsite

About The Position

The Front Desk Associate is the initial contact for patients entering the medical office. The role greets and directs patients, schedules appointments, collects co-payments, enters information into the computer, and helps operate, organize, and maintain the front desk. It requires excellent customer service skills, Medical Assistant experience, and the ability to multitask and stay organized. Travel to additional APC locations may be required; mileage reimbursement will be provided. The position is based in a medical office environment. Work is typically scheduled from 8:00 a.m. to 5:00 p.m., Monday through Friday. The associate must be able to sit and/or stand for prolonged periods, bend, stoop, stretch, and lift or move boxes and other items weighing up to 30 pounds. The job also requires sufficient eye-hand coordination and manual dexterity to operate office equipment.

Requirements

High school diploma or GED.
Previous office administration work experience.
Medical Assistant experience.
Strong verbal and written communication skills.
Ability to work with people, including those who are ill or in pain.
Skill in handling incoming phone calls and operating office equipment.
Skill in handling paperwork adequately.
Knowledge of medical terminology and insurance practices.
Basic arithmetic skills to make calculations, balance, and reconcile figures.
Ability to organize and prioritize tasks effectively.
Ability to respond flexibly to changing demands while maintaining professionalism.
Ability to work as scheduled, typically from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Ability to sit and/or stand for prolonged periods, bend, stoop, and stretch.
Ability to lift and move boxes and other items weighing up to 30 pounds.
Eye-hand coordination and manual dexterity sufficient to operate office equipment.

Nice To Haves

Basic computer skills.

Responsibilities

Greet, welcome, and direct incoming patients and visitors to the proper areas.
Keep patient flow moving smoothly and maintain a neat work area.
Answer phones professionally and politely using proper phone etiquette.
Collect and verify patient demographic and insurance information.
Facilitate patient flow and notify clinical staff when patients arrive.
Respond courteously to inquiries from current and prospective patients, visitors, and clinical staff.
Protect patient confidentiality by securing protected health information and complying with HIPAA guidelines.
Schedule appointments and inform patients of the costs of care.
Collect and post fees according to protocols, and prepare and balance daily batches for the Billing Department.
Maintain the forms and office supplies required for front desk activities.
Ensure the front desk area is ready for each working day.
Accurately enter patient-provided information into the computer.
Establish and maintain cooperative relationships with coworkers.
Maintain regular and predictable attendance and adhere to APC policies and procedures.
Perform other duties as assigned.