Front Desk Associate
OTO Development•Bethesda, MD
About The Position
The Front Desk Associate assists hotel guests throughout their stay, including check-in and check-out. The role uses the hotel’s electronic reservation system and other computer programs to support a seamless workflow, and handles financial transactions securely and accurately. The associate anticipates guest needs and works with team members to create a hospitable, approachable, customer-focused environment.
Requirements
- Enjoy working with people and go above and beyond to meet guest needs.
- Work well with others and enjoy being part of a team.
- Have excellent oral, written, and interpersonal communication skills.
- Be a problem solver and solution finder focused on ensuring the best guest experience.
- Be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods.
Responsibilities
- Assist guests with check-in and check-out and throughout their stay.
- Use the hotel’s electronic reservation system and other computer programs proficiently.
- Handle credit card and cash transactions securely, accurately, and with integrity.
- Anticipate guests’ needs and take steps to maximize their experience.
- Work with team members to foster a hospitable, approachable, and customer-focused environment.
Benefits
- Medical insurance options
- Dental insurance
- Vision insurance
- 401(k) with company match
- Company-provided life insurance
- Tuition assistance
- Paid time off
- Paid holiday time
- Travel discounts
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
