Front Desk Associate

Planet Fitness•Lake Mary, FL

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while helping create an exceptional Judgement Free member experience. The role welcomes people into the club, supports their fitness journeys, handles membership and retail transactions, and helps maintain a clean, safe, and welcoming environment. Associates are expected to work reliably and collaboratively, communicate with kindness and empathy, follow club policies and safety protocols, and complete online and hands-on training.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Positive, upbeat attitude and passion for providing an exceptional experience to members, guests, and fellow team members.
Ability to communicate clearly, listen well, and respond with empathy, kindness, and patience.
Reliable, punctual, and dependable; acts with integrity and treats others with respect.
Ability to work as part of a team, support others, and learn through online and hands-on training.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person and by phone continually during a shift.
Ability to lift up to 75 pounds.
Ability to work around toxic chemicals during a shift.
Ability to clean and sanitize equipment and facilities frequently and to bend and twist to complete tasks.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, assist with check-in, and respond to questions or concerns.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager when needed.
Answer phone calls in a friendly manner and help callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Conduct prospective-member calls and tours and assess prospective members’ needs.
Complete retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly report or address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.