Front Desk

Arch Amenities Group•New York, NY

13d

About The Position

The Front Desk Associate greets members and guests, develops welcoming relationships, answers inquiries, and maintains thorough knowledge of the facility, its services, and amenities. The role may include processing transactions and handling money, supporting facility cleanliness, and helping ensure a safe and secure environment. Associates provide attentive service consistent with Arch Amenities Group’s mission, values, standards, and brand requirements. The position is non-exempt and is listed under the Various department. It reports to the Site Director. The role includes both guest-facing duties and operational support, such as maintaining records and checklists, monitoring supplies, assisting with facility equipment and event setup, and communicating relevant information to coworkers and management. The employee must be able to perform the essential functions described, with reasonable accommodation where applicable.

Requirements

High school diploma; a college degree is preferred.
Customer service experience.
Previous experience handling money.
Excellent communication and customer service skills, and a strong work ethic.
Ability to work efficiently, stay organized, and handle multiple duties simultaneously.
Professional manner, discretion, and appearance.
Excellent verbal and written skills.
Energetic, enthusiastic, and motivational approach.
Strong teamwork skills.
Proficiency with appropriate computer skills and office equipment.
Ability to lift 25 pounds.
Availability to work nights, weekends, and holidays.
Ability to stand for long periods.
Ability to stand, stoop, kneel, crouch, bend, walk, and talk.
Ability to use hands to finger, handle, feel, or operate objects, tools, or controls, and to reach with hands and arms.

Nice To Haves

College degree.

Responsibilities

Provide a welcoming experience consistent with Arch Amenities Group’s mission, values, standards, and brand standards.
Follow facility and Arch Amenities Group policies.
Report incidents and accidents to the Facility Manager.
Submit required paperwork and financial reports in accordance with company policy.
Develop and maintain department maintenance procedures and checklists, including routine preventative maintenance and repair.
Maintain monthly inventories of supplies or products when applicable.
Learn about the facility and its amenities to communicate effectively with members and guests.
Help ensure that only members and guests access the facility and that it remains safe and secure.
Greet every guest warmly, with a smile and direct eye contact.
Assist members and guests by offering reservations, directions, phone numbers, and other help.
Use time efficiently during shifts by checking equipment, locker rooms, inventory, and other areas, and ensure appropriate coverage when leaving the desk area.
Keep the work area free of clutter and personal effects.
Share relevant information with coworkers at the end of shifts and maintain staff communication books.
Inform the Facility Manager of member, guest, or facility issues.
Enroll members and guests in programs and make reservations for spa services and personal training when applicable.
Receive payments for goods and services and account for money properly.
Reconcile daily sales, deposits, and receipts when applicable.
Help staff lift and store facility equipment, furniture, and products, maintain the facility, and prepare for special events.
Perform additional duties as assigned.