Front Desk Associate

Courtyard Midland • Midland, TX

15d

About The Position

The Front Desk Associate is responsible for guest relations, including check-in and check-out, responding to inquiries, making or modifying reservations, and recommending local activities and dining options. The role also involves occasional cleaning or assisting other departments as needed. The associate works to provide guests with a pleasant and comfortable stay and strives to achieve complete guest satisfaction.

Aperture Hotels describes a dynamic work environment with opportunities for professional and personal growth. The company aims to create a positive, respectful workplace where team members are recognized for their contributions and guided by values of transparency and accountability, curiosity, growth, stakeholder value, commitment, and care.

Requirements

• High school diploma or GED.
• Flexibility to work shifts and report for scheduled shifts.
• Ability to work with little or no supervision while meeting high-performance standards.
• Excellent organizational skills.
• Ability to follow instructions.
• Computer literacy.
• Ability to communicate effectively with guests in a professional manner.
• Energetic and outgoing personality.
• Teamwork.

Nice To Haves

• Work experience in customer service in the hospitality field.
• Experience with hotel operation systems.

Responsibilities

• Provide a welcoming environment for guests.
• Use courteous phone etiquette and communicate professionally with guests.
• Handle cash and credit card transactions accurately.
• Protect guest information and ensure privacy.
• Attempt to resolve complaints promptly and take ownership of situations.
• Complete Brand and Company training in a timely manner.
• Strive to achieve 100% guest satisfaction.
• Occasionally clean or assist other departments as needed.
• Work scheduled shifts and demonstrate flexibility in shift work.

Benefits

• Vacation pay
• Holiday pay
• Management training
• Avenues for professional and personal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED