Front Desk Associate

IFH CT OPERATIONS, INC • Killingly, CT

8d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate to deliver first-rate service, foster customer satisfaction and loyalty, and promote the company’s mission, vision, and values. The role requires balancing multiple tasks while maintaining a welcoming demeanor in a fast-paced retail environment. The associate also helps keep the club clean, handles customer transactions, and promotes products and special offers. This is a part-time position in Dayville, Connecticut, with a rotating schedule based on club needs.

Requirements

• Be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Strong customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Customer service experience in the fitness industry preferred.
• Open or flexible availability is a plus.

Responsibilities

• Welcome members when they arrive and say goodbye when they leave in a confident, professional, and friendly manner.
• Anticipate and respond promptly to members’ needs.
• Answer telephone calls promptly and provide accurate, knowledgeable, courteous service.
• Use communication and problem-solving skills to resolve customer concerns and ensure a positive experience.
• Maintain club cleanliness, potentially for up to 50% of a shift.
• Provide prompt, efficient, and accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating product benefits and special promotions.
• Answer customer questions and explain business procedures and policies accurately and clearly.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, long-term disability, short-term disability, and illness coverage (for full-time positions).
• Paid time off (for full-time positions).
• Free Black Card membership and exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED