Front Desk Associate

Planet Fitness • Killingly, CT

8d • $17 - $17 • Onsite

About The Position

Planet Fitness is seeking a friendly and courteous Front Desk Associate who delivers first-rate service and fosters positive member satisfaction and loyalty while promoting the mission, vision, and values of Ignite Fitness Holdings-Planet Fitness. The role requires balancing multiple tasks while maintaining a welcoming and professional demeanor in a fast-paced retail environment.

The associate welcomes and assists members, provides efficient telephone service, resolves customer concerns, maintains club cleanliness, processes payments, and communicates product benefits and promotions. The position is part-time and based in Dayville, Connecticut, with a rotating schedule. Weekday shifts are 10 a.m.–5 p.m. or 5 p.m.–11 p.m.; weekend shifts are 7 a.m.–1 p.m. or 1 p.m.–7 p.m. Initial training hours and schedules may vary according to facility needs. Availability should be discussed with the Hiring Manager or noted on the application.

Requirements

• Be at least 18 years old.
• High school diploma or equivalent required.
• At least six months of face-to-face customer service experience in a retail environment required.
• Ability to manage multiple responsibilities.
• Strong work ethic, decision-making, and problem-resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Ability to work a flexible rotating schedule.
• Strong customer service skills.
• Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel.
• Ability to stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Nice To Haves

• One year of fitness experience preferred.
• Superior customer service skills, preferably in the fitness industry.
• Open or flexible availability.

Responsibilities

• Welcome members and say goodbye in a confident, professional, and friendly manner.
• Anticipate members’ needs, respond promptly, and acknowledge all members.
• Provide gracious and efficient telephone service, answering calls promptly and accurately.
• Use communication and problem-solving skills to resolve customer concerns and provide a pleasant experience.
• Help maintain club cleanliness, which may account for up to 50% of a shift.
• Deliver prompt, accurate customer service in a fast-paced retail environment.
• Accept customer payments and provide change and receipts.
• Promote revenue by explaining and demonstrating products and special promotions.
• Answer customer questions and clearly explain business procedures and policies.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage (applicable to full-time positions).
• Paid time off (applicable to full-time positions).
• Free Black Card membership.
• Exercise incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED