Front Desk Associate

Planet Fitness • Opelika, AL

11d • Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional Judgement Free member experience. The role creates a welcoming club environment by greeting and assisting visitors, supporting members on the club floor, handling membership and retail transactions, maintaining cleanliness, and responding to safety and facility concerns. Team members are expected to contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.

Requirements

• Must be at least 18 years old.
• Basic computer proficiency.
• Willingness to become CPR/AED certified; training is provided by Planet Fitness.
• Ability to lift up to 75 pounds.
• Ability to stand and move continually throughout the club during a shift.
• Ability to communicate continually in person or by phone during a shift.
• Ability to bend and twist to accomplish tasks.
• Ability to perform frequent cleaning and sanitizing and to encounter toxic chemicals during a shift.

Nice To Haves

• 6–12 months of experience in a customer service environment is preferred.

Responsibilities

• Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
• Connect with members on the club floor, offer assistance and support their fitness journeys while upholding club policies.
• Resolve member concerns and escalate them to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership functions, including sign-ups, updating contact or billing information, cancellations, collecting unpaid balances and transferring memberships.
• Make calls and conduct tours for prospective members, assessing their membership needs.
• Execute retail transactions accurately and drive sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces and assigned areas.
• Keep restrooms clean and sanitized, stocked and clutter-free according to the routine cleaning schedule.
• Frequently walk all club areas, promptly addressing safety or policy issues and cleanliness concerns.
• Promptly address maintenance and facility concerns, such as broken or missing equipment, dispensers, leaky faucets and fixtures.
• Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.

Benefits

• Medical, dental and vision insurance.
• Vacation, sick time and holiday pay.
• Free Black Card membership.
• 401(k) retirement savings plan.
• Term life insurance.
• Healthcare and dependent care flexible spending accounts.
• Tuition reimbursement.
• Employee perks and discounts.
• Team-building competitions and social events. Certain listed benefits are for full-time employees only.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed