Front Desk Associate

Courtyard Midland•Midland, TX

14d

About The Position

The Front Desk Associate supports all aspects of guest relations, including check-in and check-out, responding to inquiries, making or modifying reservations, and recommending local activities and dining options. The role may occasionally involve cleaning or assisting other departments. The associate is responsible for helping guests have a pleasant and comfortable stay and for striving to achieve complete guest satisfaction. Aperture Hotels describes its work environment as dynamic, with opportunities for professional and personal growth. The company aims to foster a positive, respectful workplace where team members are recognized for their contributions. It seeks applicants who demonstrate its core values: transparency and accountability, active curiosity, embracing growth, creating value for stakeholders, and commitment and care.

Requirements

High school diploma or GED.
Flexibility to work shifts and report for scheduled shifts.
Ability to work with little or no supervision while meeting high-performance standards.
Excellent organizational skills.
Ability to follow instructions.
Computer literacy.
Courteous phone etiquette.
Ability to communicate effectively with guests in a professional manner.
Energetic and outgoing personality.

Nice To Haves

Work experience in customer service in the hospitality field.
Experience with hotel operation systems.

Responsibilities

Provide a welcoming environment at all times.
Handle guest check-in and check-out, inquiries, and reservation creation or changes.
Recommend local activities and places to eat.
Occasionally clean or assist other departments as needed.
Handle cash and credit-card transactions accurately.
Protect guest information and ensure privacy.
Attempt to resolve complaints immediately and take ownership of situations.
Complete all brand and company training in a timely manner.
Strive to achieve 100% guest satisfaction.
Demonstrate teamwork and communicate professionally with guests.