Front Desk Associate

Courtyard by Marriott Portland Downtown Waterfront • Portland, ME

7d

About The Position

Maine Course Hospitality Group is hiring a Front Office Associate to welcome guests, manage reservations, handle check-ins and check-outs, and provide outstanding customer service. The role supports smooth front desk and hotel operations and helps create a positive first impression throughout each guest’s stay. Associates work a flexible schedule that may include AM and PM shifts, nights, weekends, and holidays.

Requirements

• Previous front desk, hotel, or customer service experience is preferred.
• Strong guest service and hospitality skills.
• Excellent verbal and written communication skills.
• Basic computer skills and ability to learn hotel PMS and reservation systems.
• Strong attention to detail and accuracy, with the ability to multitask.
• Positive attitude, professional appearance, and reliable attendance.
• Ability to stand and walk for extended periods and lift 35–50 lbs as needed.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• Previous front desk, hotel, or customer service experience.

Responsibilities

• Greet and welcome guests with excellent customer service.
• Manage front desk operations, including check-in, check-out, and reservation management.
• Process guest payments accurately, handle cash and credit cards, and complete daily balancing.
• Answer incoming calls professionally and follow company sales and service standards.
• Assist guests with room selection, room upgrades, and brand program enrollment.
• Handle room and rate changes according to hotel policies and guest needs.
• Review VIP arrivals and special requests, and ensure guest notes are accurate.
• Coordinate with Housekeeping regarding room status and readiness.
• Provide guests with information about hotel amenities, services, and local attractions.
• Maintain clean, organized, and safe work areas.
• Communicate effectively with management and hotel departments.
• Represent MCHG positively and professionally with guests and the community.
• Follow company policies, procedures, and safety standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off (PTO)
• Company discounts
• Supportive and respectful work environment

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed