Front Desk Associate - Hotel Indigo-Mount Pleasant, SC

Concord Hospitality Enterprises • Mount Pleasant, SC

3d • Onsite

About The Position

The Front Desk Associate works at the hub of the hotel and interacts frequently with guests. The role is key to the guest experience and calls for a proactive, responsive, caring, and responsible approach. The associate provides efficient, courteous, and professional service, addresses guest needs, and communicates with hotel departments and management. The position is with Hotel Indigo in Mount Pleasant, South Carolina.

Requirements

• A passion for serving others.
• A proactive, responsive, caring, and responsible approach.
• Enjoy engaging with others and have a winning personality.
• Take pride in your work, the hotel, and your employer.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality.
• Address guest concerns and issues promptly and effectively, ensuring they are resolved to the guest’s satisfaction in a timely manner.
• Post guest charges, collect payments, and follow required cash-handling procedures.
• Handle guest mail and messages with respect for privacy and professionalism.
• Know the hotel brand and its programs, including travel programs and special offers.
• Communicate guest comments and concerns to other departments and management.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Benefits

• Competitive wages, based on experience.
• Full-time associates are eligible for medical, dental, and vision plans.
• Life insurance.
• Short-term and long-term disability options.
• 401(k) options.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training and development.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed