Front Desk Associate and Night Auditor Full and part time

Shelbyville • Shelbyville, KY

20h • Onsite

About The Position

This role involves managing guest check-ins and check-outs, handling payments, providing information about the hotel and local area, resolving guest issues, answering phone calls, and processing charges. The position also includes selling and confirming room reservations.

Requirements

• High school diploma or equivalent.
• Previous front desk experience is a plus.
• Excellent written and oral skills required.
• Positive interpersonal skills required.
• Excellent computer and typing skills required.
• Excel and Word proficiency is desired.

Responsibilities

• Check guests into and out of the hotel in an accurate, efficient, and courteous manner.
• Efficiently and accurately handle all payments received at the property (cash, credit card, etc.).
• Provide guests with appropriate room assignments, room keys, directions to rooms, and general information regarding the hotel, its amenities, and the surrounding area.
• Assist guests with issues and complaints with empathy and a focus on guest satisfaction.
• Answer incoming calls within 3 rings with the appropriate greeting.
• Greet guests warmly and perform registration procedures.
• Post all charges to guest accounts in an accurate and timely manner.
• Upon checkout, ensure all charges are accounted for and collect payment.
• Sell and confirm room reservations using selling techniques and strategies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED