Front Desk Night Auditor (Part-Time)

Saybrook Point Resort & Marina•Old Saybrook Center, CT

10d•$18 - $23•Onsite

About The Position

The Front Desk Night Auditor (Part-Time) is responsible for maintaining and auditing the accounting records for accuracy, and summarizes and compiles information for the hotel's financial records. This role involves greeting guests, tracking revenue, preparing daily financial summaries, posting charges, processing guest transactions, and managing promotional programs. The position also includes essential customer service duties such as verifying credit, managing reservations, answering inquiries, and handling guest complaints.

Requirements

High School diploma or GED required.
One year of hotel front desk experience, experience handling cash, accounting procedures, and general administrative tasks.
Strong organizational and clerical skills
Positive interpersonal skills with a focus on teamwork
Ability to read and comprehend instructions and correspondence.
Full proficiency in Microsoft programs including Excel, Word.
Ability to multi-task and problem solve effectively
Maintains all current licenses and certifications
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
Available days, evenings, weekends, holidays and extended hours as business dictates.
Provide documentation that they are legally authorized to work in the United States.

Nice To Haves

Administrative and/or clerical experience
Hotel industry work experience

Responsibilities

Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
Responsible for tracking room revenue, occupancy percentages, and other front office operating statistics.
Prepare a daily summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
Processes guest charges voucher and credit card vouchers.
Transfer charges and deposits and balances.
Monitors the current status of coupon, discount, and other promotional programs.
Summarizes results of operations for management.
Prepare of End of day procedure.
Run end of day process in property management software (PMS).
Verify customers credit and establish how the customer will pay for the accommodation.
Keep records of room availability and guests accounts, manually or using computers.
Compute bills, collect payments, and make changes for guests.
Issues room keys and escort instructions to bellmen.
Review accounts and charges with guest during the checkout process.
Post charges, such those for rooms, food, liquor, or telephone calls to ledgers manually or by using computers.
Transmit and receive messages, using telephones or telephone switchboards.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining entertainment, and travel directions.
Record guest comments or complaints, referring customers to managers as necessary.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Arrange tours, taxis, or restaurant reservations for customers.
Deposit guests valuables in hotel safes or safe-deposit boxes.
Date-stamp, sort, and rack incoming mail and messages.
Perform all other duties as assigned by management.
Fully aware of and comply with Inns policies and procedures as identified in the procedure manual and handbook.
Adhere to all Health and Safety policies and procedures.