NSU00057 Front Desk Assistant - Housing & Residence Life Dept

DHRM • Norfolk, VA

5d • Onsite

About The Position

Assists the Resident Director with creating, coordinating and maintaining a safe, comfortable, and well-maintained residential environment. Maintains supervision of front desk area during assigned shift, greets customers, answers phones, and provides exceptional customer service at all times. Responsible for providing administrative support for general office tasks, assists with complaints, maintenance reports, issues, and data entry as needed. Serves as the initial first-responder for emergencies, incidents and crises, as needed. Serves as essential personnel.

Requirements

• High school diploma or General Equivalency Diploma (GED) required
• Must be able to work evenings and weekends
• Possess excellent interpersonal, written and oral communications skills
• Be creative and a self-starter
• Possess excellent organizational skills
• Must be able to multi-task and prioritize workload
• Work well independently within a team-oriented environment
• Must have strong customer service skills
• Proficient in MS Word, Excel, PowerPoint
• Must be able to work well under stressful, intense conditions

Nice To Haves

• A two-year or 4-year degree is preferred
• Two years working in an office setting handling general administrative task
• Experience working with diverse student populations strongly preferred
• Experience with emergency/incident response preferred
• Experience working under stressful conditions requiring quick-thinking and analytical skills desired
• Must be willing to fulfill responsibilities as essential personnel and be willing to overtime, as needed

Responsibilities

• Maintains supervision of front desk area during assigned shift
• Greets customers
• Answers phones
• Provides exceptional customer service at all times
• Provides administrative support for general office tasks
• Assists with complaints, maintenance reports, issues, and data entry as needed
• Serves as the initial first-responder for emergencies, incidents and crises, as needed
• Serves as essential personnel

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED