Overnight Desk Attendant, Office Assistant II - Student Housing and Residence Life

Duquesne University • Pittsburgh, PA

11d • Onsite

About The Position

The Overnight Desk Attendant (Office Assistant II) provides administrative support and customer service in residence halls, serving as the first point of contact for students, guests, and staff. Key duties include monitoring building access, managing guest registration, handling room lockouts, and answering phone inquiries. The work schedule for this position will consist of five consecutive days, with the particular days selected in accordance with coverage needs. Applicants must be willing to work on some weekends and holidays.

Requirements

• High school diploma or equivalent.
• Ability to stay alert
• Ability to act quickly and responsibly
• Ability to identify potential problems and unsafe conditions.
• Ability to establish and maintain effective working relationships with the University Community.
• Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University.

Nice To Haves

• Associate’s degree from an accredited institution.
• Previous work-related experience.
• Alternatively, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions.

Responsibilities

• Ensures the wellbeing of all residents.
• Monitors the identification of all residents and guests entering the building.
• Facilitates the guest sign-in policy.
• Enforces visitation and alcohol policies.
• Receives, screens and refers telephone calls and visitors.
• Serves as the main point of contact for the Residence Life Duty Desk.
• Refers duty calls to Resident Director on Call as necessary.
• Liaison with Facilities Management on after-hour maintenance request and follow-up.
• Alerts Residence Life staff of any unusual circumstances.
• Answers inquiries from the campus and general community.
• Completes other duties as assigned.

Benefits

• paid time off (holidays, holy days and vacation)
• employer matching contributions to the retirement plan
• tuition benefits for employees and their eligible dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED