NSU00057 Front Desk Assistant - Housing & Residence Life Dept

Virginia Information Technologies Agency•Norfolk, VA

7d•$30,000 - $35,000•Onsite

About The Position

Assists the Resident Director with creating, coordinating and maintaining a safe, comfortable, and well-maintained residential environment. Maintains supervision of front desk area during assigned shift, greets customers, answers phones, and provides exceptional customer service at all times. Responsible for providing administrative support for general office tasks, assists with complaints, maintenance reports, issues, and data entry as needed. Serves as the initial first-responder for emergencies, incidents and crises, as needed. Serves as essential personnel.

Requirements

High school diploma or General Equivalency Diploma (GED) required.
Excellent interpersonal, written and oral communications skills.
Creative and a self-starter.
Excellent organizational skills.
Ability to multi-task and prioritize workload.
Ability to work well independently within a team-oriented environment.
Strong customer service skills.
Proficient in MS Word, Excel, PowerPoint.
Must be able to work well under stressful, intense conditions.
Must be able to work evenings and weekends.

Nice To Haves

A two-year or 4-year degree is preferred.
Two years working in an office setting handling general administrative tasks.
Experience working with diverse student populations strongly preferred.
Experience with emergency/incident response preferred.
Experience working under stressful conditions requiring quick-thinking and analytical skills desired.
Willing to fulfill responsibilities as essential personnel.
Willing to work overtime, as needed.