Front Desk Assistant

Community Roots Housing•Seattle, WA

1d•$22 - $27•Onsite

About The Position

Community Roots Housing is looking for a Front Desk Assistant to function as the initial point of contact for phone, email and walk-in inquiries. This position provides support to office staff in a variety of capacities, including telephone coverage, processing of letters and applications, and assisting with completion of specially assigned projects. This is a full time, non-exempt (hourly) position. Traditional work hours are Monday through Friday 8:00 am to 5:00 pm with one hour for lunch from 12:00pm-1:00pm. The Front Desk Assistant will report to the Office Manager as a member of the Admin Department and will work to support residents and office staff.

Requirements

High School diploma or GED
Advanced communication skills with a passion for helping people
Data entry experience
Experience with de-escalation
Attention to detail and solid follow-up skills
Ability to communicate effectively with people of diverse personalities, cultures, and communication styles
Excellent organizational skills
Maintain a high degree of confidentiality

Nice To Haves

Previous non-profit or affordable housing experience
One year of general office support
Experience working with the Microsoft Office Suite
Knowledge of and/or training in Federal Housing Laws and Landlord/Tenant Laws

Responsibilities

Seamlessly multitask between telephone calls and walk ins to provide basic information about Community Roots Housing (CRH), available housing, and application process.
Provide stellar customer service in a fast-paced environment
Answer phone calls and direct inquiries to the appropriate staff member
Greet all visitors and inform the staff if appointments are here
Monitor visitor access and maintain security awareness
Collect rent checks and provide receipts for resident records
Providing de-escalation as necessary
Receive packages and notify employees or Property Manager if tenant package was received
Monitor Conference Room inbox; book reservations; and maintain communication.
Work with IT & HR on new hire tasks: alphabetizing mailboxes, nameplates, certain website access, employee photos and badges, delivering keys, etc.
Maintain full level of copy paper for both office printers.
Make sure all conference rooms are clean and have sanitation-related items
Maintain and organize front of house area as well as other areas as needed
Deposit Finance Check Deposits (KeyBank, Banner, Chase & Heritage Bank)
Take all outgoing mail to the downstairs mailbox before EOD
File processed checks by building weekly, and maintain check tracking log for retention period (physical cancelled checks will be retained on-site for 90 days from date of deposit)
Process & Provide Rental Verifications when requested
Clerical work and processing for Reasonable Accommodations for residents
Perform data entry, compose letters, email, calendaring for general staff
Mail HUD applications, receipts, etc. when requested
Monitor incoming faxes and distribute accordingly
Review and submit inventory
Data Entry in Excel and software systems
Provide backup support for Board Meetings and Committees
Take effective meeting minutes and review in a timely manner
Provide back up report for processing mail
Assist operations with processing resident accommodations
Performs basic clerical functions including filing, copying, scanning; and other general support as needed
Special event support (birthdays & service anniversaries)
Support Staff Events with Events Committee
Participate in weekly supervision meetings with Office Manager
Participate in monthly Admin Team meetings
Support All Staff meetings and all staff events (picnic, holiday gathering, etc.) with in-persons event prep & coordination, compiling presentation slides, etc
Due to certain Staff Events, this position may need to stay late but will be made aware in advance.
Other general support for Admin team and administrative duties as assigned.

Benefits

Medical HMO, dental and vision insurance is free for employee only coverage
Medical PPO buy up available
Accrual of 22 days of PTO in your first year of employment
13 paid holidays
2 personal days
Sick Time
ORCA regional business passport
Employer paid basic life insurance and disability insurance
SupportLinc employee assistance program
Medical Flexible Spending Account (FSA)
Dependent Care FSA
Retirement: employee contribution through the Department of Retirement Systems Deferred Compensation Program
Employer contribution of 2% annually through Fidelity SEP IRA