Front Desk Assistant

Jose E Peraza MD • Derry, NH

5d • Hybrid

About The Position

Peraza Dermatology Group is a family-owned, general dermatology practice focused on providing patients with the best skin care and treatment. The practice has grown over the last 40 years, with offices in Claremont, Hanover/Lebanon, New London, Derry, NH, and Windsor, VT. The practice provides a comprehensive compensation and benefits package, including competitive wages, a generous benefits package with health insurance, a 401(k) with a match, paid time off, opportunities for learning and advancement, and a collaborative work environment.

The Front Desk Assistant is often the first person who interacts with patients in the office and is expected to be pleasant, patient and compassionate at all times. Typical duties include duties such as answering the phone, scheduling patient appointments, completing the check-in and check-out process, verifying insurance eligibility, completing referral requirements, and other administrative duties. This job will also fulfill medical assistant duties as well as travel to nearby clinics within a 35-mile radius from the main employment location, when called upon. Any location traveled to farther than 35 miles will be eligible for mileage reimbursement at the review of their supervising team. This position reports between two offices, Derry and Plymouth, NH, with the flexibility to travel to the other locations when necessary. This position is also expected to assist medical assistants with clinic duties from rooming patients to restocking. When the clinic is not in session, this position will be expected to back up the call center by answering incoming calls.

Requirements

• High school diploma or equivalent required.
• Minimum of one year of experience in a professional office setting.
• Customer service-oriented with a professional, friendly, and empathetic demeanor.
• Ability to develop and grow a team while remaining accessible and patient.
• Excellent verbal and written communication skills with the ability to interact professionally and compassionately with patients, providers, and coworkers - must be fluent in English.
• Must exercise constant attention to safety practices as defined by the Safety Program's Bloodborne/Airborne Pathogen requirements.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Proficient in the use of computers, tablets (iPad), Microsoft Office applications, and other healthcare technologies.
• Ability to adapt to changing priorities, office location (any of the 5 locations), and workflow demands is necessary.
• Strong attention to detail and commitment to maintaining accurate patient records and documentation.
• Must be able to balance certain mental and emotional stressors from working in a medical/health care environment.
• Must be able to lift up to 20 pounds (office equipment, supplies, etc.)
• Requires long periods of standing/walking/sitting.
• Requires the ability to reach, stoop, bend, kneel, and crouch.
• Reliable transportation between office locations is required.

Nice To Haves

• Experience in a medical office, physician practice, or healthcare setting preferred.
• Dermatology experience is preferred but not required.
• Experience with EMR systems and electronic charting is preferred.

Responsibilities

• Perform the check-in and checkout process in courteous and efficient manner. This includes greeting the patients, registering new patients, capturing demographic information, collecting copays, verifying insurance information, and collecting and scanning patient forms, photo ID, insurance cards.
• Answer incoming phone calls.
• Alerting the clinical staff when the patient arrives by properly checking in the patient in our practice management system.
• Scheduling appointments and properly recording and notifying when there are cancelations.
• Prepare face sheets and attach appropriate paperwork for upcoming patient appointments. This includes checking insurance eligibility, addressing any outstanding balances, confirming referrals are in place, and confirming that consult notes are uploaded prior to appointments.
• Review the provider's schedule on a daily basis and make every effort to fill open appointments with those on the wait list or those scheduled far out to see if they want to be seen sooner.
• Follow-up with patients as requested to gather missing insurance information deemed necessary for proper billing.
• Be flexible and willing to adjust to new procedures while remaining up to date on any new or evolving policies.
• Assist in making sure the office remains tidy, safe, and secure along with monitoring office supplies.
• Help coworkers as needed with day-to-day operations ensuring the front end runs smoothly.
• Flexibility to assist providing coverage on MOH's clinic front desk when called upon. This day may fall on a Wednesday, Thursday, Friday, Or Saturday but a day off within the same work week will be coordinated in result.
• Fulfill medical assistant duties as well as travel to nearby clinics within a 35-mile radius from the main employment location, when called upon.
• Assist medical assistants with clinic duties from rooming patients to restocking.
• Back up the call center by answering incoming calls when the clinic is not in session.

Benefits

• Competitive wages
• Generous benefits package with health insurance
• 401(k) with a match
• Paid time off
• Opportunities for learning and advancement
• Collaborative work environment
• Mileage reimbursement at the review of their supervising team for travel farther than 35 miles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED