Front Desk Assistant

Surgery Partners, Inc•Pompano Beach, FL

14h•Onsite

About The Position

The Front Desk Assistant will be responsible for greeting patients, performing check-in procedures, and maintaining accurate demographic and insurance information in both the computer system and patient charts. This role also involves opening the office, balancing petty cash, collecting co-pays and co-insurance, and providing general assistance to patients. The primary focus is on servicing patients in the lobby, with backup responsibilities for phones and other front office tasks.

Requirements

High School Diploma, with 1-2 years experience in healthcare background
Knowledge of clinic policies and procedures
Knowledge of computer systems, programs
Knowledge of medical terminology
Must be able to multi – task
Must be able to express compassion and kindness to patients calling and being seen in the office
Must maintain a professional and upbeat attitude
Skill in written and verbal communication and customer relations
Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
Requires sitting and standing associated with a normal office environment
Normal busy office environment with much patient contact
Occasional evening or weekend work

Responsibilities

Greeting patients
Performing check-in procedures
Maintaining current demographic and insurance information in computer and in the chart
Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
Servicing patients in the lobby with backup for phones and other front office personnel