Front Desk Assistant
About The Position
A well-established pediatric therapy clinic in North Liberty is seeking a dedicated part-time individual to join its front desk and patient support team. As a friendly and inviting face for children and families, this role is essential to creating a smooth, welcoming, and positive clinic experience. This is an excellent opportunity for someone seeking consistent part-time hours who is passionate about patient care. As a member of the support team, you’ll manage front desk responsibilities in the afternoon while helping children and families navigate their visits. You will greet families, manage phone and email communication, schedule appointments, answer questions, and help keep daily clinic activities running smoothly. This position is ideal for a service-driven and compassionate individual with strong organizational skills and an interest in supporting children and families. You’ll help manage patient flow and communication while making a positive impact on every family’s experience. You’ll work alongside a knowledgeable and positive team in a supportive environment, with the potential to expand your responsibilities and hours based on your experience and capabilities to assist the Administrative & Billing Coordinator with billing-related and other administrative responsibilities.
Requirements
- A warm, friendly, and professional communication style
- Strong dependability and consistent attendance
- Excellent organization and attention to detail
- Ability to manage multiple priorities and frequent interruptions
- Strong written and verbal communication skills
- Comfort working with children and interacting with families
- Good judgment and the ability to handle sensitive information professionally
- Proficiency with Microsoft Office, Google Workspace, and general office technology
- High school diploma or equivalent required
Nice To Haves
- Previous front desk, receptionist, scheduling, customer service, or administrative experience preferred
- Experience with medical billing, insurance verification, healthcare administration, or accounts receivable is especially helpful for candidates interested in additional hours
- Experience in a pediatric, healthcare, therapy, or outpatient setting is helpful but not required
Responsibilities
- Welcome children and families and create a positive front-desk experience
- Answer incoming calls and direct questions to the appropriate team member
- Respond to emails, inquiries, and routine client-service needs
- Schedule and update appointments
- Make outbound calls related to scheduling, inquiries, and client follow-up
- Assist families with forms, paperwork, and general questions
- Help children and families transition between the waiting area and therapy rooms
- Maintain accurate electronic and physical records
- Keep the front desk and waiting room clean, organized, and welcoming
- Communicate closely with therapists, administrative staff, and leadership
- Help address scheduling changes and other day-to-day clinic needs
- Provide general administrative support as needed
- Potentially assist the Administrative & Billing Coordinator with billing and administrative tasks, depending on experience and interest
Benefits
- Consistent weekday schedule
- Meaningful work supporting children and families
- Collaborative, mission-driven team environment
- Potential for expanded responsibilities and additional hours
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
