Front Desk Assistant / Medical Records

Surgery Partners•Miami, FL

15h

About The Position

The Front Desk Assistant performs patient check-in and provides friendly, timely service to patients, primarily in the lobby, with backup support for phones and other front-office personnel. The role maintains demographic and insurance information in computer systems and patient charts, creates new patient charts, and performs office-opening procedures, petty-cash balancing, and copay and coinsurance collection. The assistant informs patients about the cost of care and assists them as needed. The position also processes, tracks, and coordinates medical-records requests, ensuring timely completion and compliance with HIPAA and confidentiality requirements. The position involves a normal busy office environment with frequent patient contact. Sitting and standing are required. Surgery Partners conducts pre-employment screenings, including criminal background checks and drug testing.

Requirements

High school diploma.
1–2 years of experience in a healthcare background.
Fluency in English and Spanish.
Knowledge of clinic policies and procedures.
Knowledge of computer systems and programs.
Knowledge of medical terminology.
Ability to multitask.
Ability to express compassion and kindness to patients calling or visiting the office.
Ability to maintain a professional and upbeat attitude.
Written and verbal communication and customer-relations skills.
Ability to work effectively with medical staff, management, authorizations, external agencies, and patients.

Responsibilities

Perform patient check-in procedures and greet patients in a timely, friendly manner.
Maintain current demographic and insurance information in computer systems and patient charts.
Create new patient charts.
Perform office-opening procedures and balance petty cash.
Collect copayments and coinsurance.
Assist patients and inform them of the cost of care.
Focus primarily on servicing patients in the lobby, with backup for phones and other front-office personnel.
Process, track, and coordinate medical-records requests, ensuring timely completion and compliance with HIPAA and confidentiality requirements.