Front Desk Assistant (Student)

American University • Washington, DC

2d • Onsite

About The Position

Career Development at the Kogod School of Business at American University supports undergraduate and graduate business students in their professional development. Front Desk Assistants are student employees who serve as the first point of contact for all visitors to the office, including students, employers, alumni, faculty, and staff. Front Desk Assistants provide essential administrative and customer service support in a fast-paced, student- and employer-facing environment.

Requirements

• Students pursuing an undergraduate degree.
• Strong leadership and communication skills.
• Impeccable organizational skills and attention to detail.
• Flexibility, initiative, and ability to multitask and work both independently and as part of a team.
• Maturity and an elevated level of professionalism, especially as it relates to building and maintaining relationships with prospective and visiting employers.
• Proficiency with Microsoft Office Products.
• Must be willing to sign and adhere to a Confidentiality Agreement to ensure the privacy and security of student records and other sensitive information.

Nice To Haves

• Kogod undergraduate student.
• Students available for both the fall and spring semesters preferred.
• All student employees will receive cross-training in front desk operations, event setup and support, and social media assistance. Flexibility to assist in these areas as needed is expected.

Responsibilities

• Staff the front desk during business hours (9:00 a.m. – 5:00 p.m., Monday–Friday) on a scheduled basis.
• Serve as the first point of contact for the Kogod Career Development office—greeting guests, answering phones, and responding to or redirecting emails from the [email protected] account.
• Support students to make and check-in for appointments for students with Career Development staff and Peer Consultants.
• Provide support for and troubleshoot student and employer issues in Handshake, Kogod’s job and internship platform.
• Support with the Kogod Talent Network system.
• Monitor and assess the Document Review process in KTN (assess, request feedback, and approve undergraduate resumes based on criteria).
• Create alumni accounts.
• Monitor the Kogod Talent Network email inbox for inbound requests.
• Support basic troubleshooting and answer basic questions about what the system does.
• Review and approve content such as blog posts and videos for UConnect (the career website platform).
• Assist with content creation, social media support, and presentation development.
• Support general office operations and administrative projects such as data entry, filing, copying, and maintaining shared spaces.
• Provide backup assistance for event and space setup, including flipping the lounge for events or meetings.

Benefits

• Be at the heart of career support, recruiting action, and interact with students, staff, faculty and employers.
• Develop valuable experience in working with time management and customer service.
• Become a master of networking and build your professional network.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED