FRONT DESK AGENT
About The Position
The Front Desk Agent at Hilton Garden Inn in Harlingen, Texas, manages front desk operations and helps ensure a welcoming, efficient guest experience. The role includes supporting daily hotel activities, providing customer service, and coordinating with other teams to support guest satisfaction. The agent greets guests, manages check-in and check-out, maintains guest and transaction records using the hotel management system, processes payments, and assists with reservations and room assignments. The agent also shares information about hotel amenities and local attractions, responds to complaints and inquiries, coordinates room readiness with housekeeping and maintenance, and keeps the front desk clean and organized.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a customer service role, preferably in the hospitality industry.
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- Proficiency with computer systems and software relevant to front desk operations.
- Ability to work in a fast-paced environment while maintaining a high level of customer service.
- Problem-solving skills to address guest inquiries and resolve issues promptly.
- Professional demeanor and appearance, with a commitment to exceptional guest experiences.
Nice To Haves
- An associate degree in hospitality management or a related field.
- Experience handling front desk operations, including check-ins and check-outs.
- Familiarity with hotel management software and reservation systems.
Responsibilities
- Greet and welcome guests upon arrival.
- Manage check-in and check-out processes and promptly handle guest inquiries and concerns.
- Maintain accurate guest information and transaction records using the hotel management system.
- Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
- Provide guests with information about hotel amenities, services, and local attractions.
- Handle guest complaints and resolve issues professionally and in a timely manner.
- Process payments and manage cash transactions accurately.
- Assist with reservations and room assignments.
- Keep the front desk clean, organized, and presentable.
- Collaborate with other departments to enhance guest satisfaction and hotel operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
