Front Desk Agent

Flow•Miami, FL

107d

About The Position

The Front Desk Agent creates a positive and welcoming environment for residents, hotel guests, and visitors. The role includes greeting and registering guests, responding to requests and inquiries, resolving complaints, managing packages and mail, providing administrative support, and contributing to community engagement initiatives. The agent collaborates with property departments and the Leasing and Community Engagement teams, keeps communal areas and property information organized, and uses software to record requests and arrangements. Open and flexible availability is required; schedules are not set and hours are determined by operational needs.

Requirements

High school diploma or equivalent.
Excellent English reading, writing, and oral communication skills.
Computer literacy and ability to use a variety of software.
Strong attention to detail, problem-solving skills, and organizational abilities.
Ability to manage multiple tasks and set priorities in a fast-paced environment.
Must be 18 years of age or older.
Open and flexible availability, potentially including weekdays, weekends, and holidays, with no set schedule.

Nice To Haves

College education or relevant experience.
Residential services or hospitality experience in a luxury environment.
Ability to communicate in Spanish.

Responsibilities

Provide professional hospitality to residents and hotel guests and accommodate special requests when possible.
Welcome, greet, and register guests efficiently, including obtaining necessary payment information.
Respond to guest requests and provide recommendations based on local knowledge and property practices.
Resolve resident and guest complaints and answer inquiries about residences, hotel services, operating hours, personnel, events, and directions.
Partner with the Leasing Team to coordinate move-ins and move-outs and assist with lease renewal activities as needed.
Direct lobby traffic, maintain communal areas, track loaned items, and stay current on property details and amenities.
Follow guidelines, policies, and procedures while maintaining a professional appearance and demeanor.
Coordinate with property departments to fulfill guest requests and provide information about facilities and operating hours.
Handle check-outs and cash management in accordance with cashiering and credit policies.
Manage packages, faxes, messages, and mail, and provide building and unit access to authorized vendors, contractors, and visitors.
Organize and maintain documents and reports, including package management logs and project trackers.
Stay informed about local vendors, restaurants, museums, attractions, and other amenities.
Use software programs to accurately enter special requests and arrangements.
Collaborate with the Community Engagement Team to execute marketing initiatives for building events and company programs.

Benefits

Medical, dental, vision, disability, and life insurance.
Parental leave benefits.
On-staff doctor, free therapy through SpringHealth, acupuncture, Employee Assistance Program, and other wellness offerings.
PTO and paid holidays.
401(k) retirement plan.
Healthcare and dependent care FSAs.
HSA-compatible plan options with annual employer HSA funding.
Pre-tax commuter benefits.
Weekly catered lunches and wellness classes.
Employee discounts on Flow hotel stays, grocer products, and merchandise.