Front Desk Agent | The Normandy Hotel | Washington, DC| Modus by PM Hotel Group

PM New•Washington, DC

16d•Onsite

About The Position

We're looking for a Front Desk Agent, who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team and will report to the Hotel Manager. This is a non-exempt position. Pay rate: $21/hour Meet The Normandy Hotel! The Normandy Hotel sits just off Connecticut Avenue, tucked among the stately embassies of peaceful Kalorama, with the bistros and boutiques of DuPont Circle neighborhood just around the corner. The eclectic cuisine and independent shops of Adams Morgan are just a short jaunt away, and when it’s time to return, The Normandy feels like coming home. Welcoming, attentive, and personalized service is the hallmark of The Normandy. We are a breath of fresh air, where guests feel they can unwind on the breezy courtyard patio or curl up with a book in our sun-drenched breakfast room.

Requirements

Exceptional communication skills both verbal and written
Knowledge in Microsoft Office
Open availability required.
Must be prepared to work various shifts (7am-3pm, 3pm-11pm, weekdays, weekends and holidays)

Nice To Haves

Bachelor degree or currently pursuing

Responsibilities

Provide exceptional personalized customer service and experiences to guests
Live like a local. Have and share your knowledge of the neighborhood and city
Think on your feet, use good judgment and problem solve in a fast paced environment
Provide support to Front Office Leaders and entire hotel team
Create a warm and welcome atmosphere
Assist in valet parking cars
Assist with Food & Beverage service, including an evening wine hour.