Guest Services Agent | Hotel Hive | Washington, DC | Modus by PM Hotel Group
About The Position
Hotel Hive is seeking a Guest Services Agent who is a hard-working, friendly, and charismatic individual dedicated to personalizing the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This role is critical to the Front Office team and reports to the Rooms Manager. This is a non-exempt position with a pay rate of $20/hour. Hotel Hive, DC's first Micro Hotel, offers a youthful vibe where modern innovation meets historic character, prioritizing exceptional and personalized service to provide a restful, unique, and innovative hotel experience.
Requirements
- Exceptional communication skills both verbal and written
- Knowledge in Microsoft Office
- Open availability required. Must be prepared to work various shifts (7am-3pm, 3pm-11pm, weekdays, weekends and holidays)
Nice To Haves
- Bachelor degree or currently pursuing
Responsibilities
- Provide exceptional personalized customer service and experiences to guests
- Live like a local. Have and share your knowledge of the neighborhood and city
- Think on your feet, use good judgment and problem solve in a fast-paced environment
- Provide support to Front Office Leaders and entire hotel team
- Create a warm and welcome atmosphere
Benefits
- Generous health, dental, and vision insurance starting day 1
- 401k
- Comprehensive onboarding and training
- Ongoing coaching, mentorship, and leadership development
- Personalized career development plans
- Unlimited PTO and 9 paid holidays
- Volunteer opportunities within the community
- Paid parental leave
- Tuition reimbursement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
