Guest Services Agent | Hotel Hive | Washington, DC | Modus by PM Hotel Group

PM Hotel Group•Washington, DC

8d•Onsite

About The Position

We're looking for a Guest Services Agent, who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team and will report to the Rooms Manager. This is a non-exempt position. Pay rate: $20/hour Meet Hotel Hive! Hotel Hive opened its doors in January 2017 as DC’s first Micro Hotel. We have a youthful vibe, where modern innovation meets historic character. We are extremely interactive with our guests; exceptional and personalized service is our top priority. Our goal is to provide a restful, unique, and innovative hotel experience for our guests before and after they buzz around DC.

Requirements

Exceptional communication skills both verbal and written
Knowledge in Microsoft Office
Open availability required. Must be prepared to work various shifts (7am-3pm, 3pm-11pm, weekdays, weekends and holidays)

Nice To Haves

Bachelor degree or currently pursuing

Responsibilities

Provide exceptional personalized customer service and experiences to guests
Live like a local. Have and share your knowledge of the neighborhood and city
Think on your feet, use good judgment and problem solve in a fast paced environment
Provide support to Front Office Leaders and entire hotel team
Create a warm and welcome atmosphere