Front Desk Agent
About The Position
Since 1927, The Hollywood Roosevelt has been more than a hotel. It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived for two years, and where the golden age of Hollywood left its mark in every corner. Today, we continue that story, welcoming guests from around the world who want to experience the glamour and energy of Hollywood. We are looking for a Front Desk Agent at The Hollywood Roosevelt who brings the highest level of customer service, professionalism, and a passion for hospitality. The ideal candidate will ensure that every guest receives a warm welcome, prompt assistance, and a seamless experience throughout their stay.
Requirements
- Service-driven and detail-oriented
- Thrives in a fast-paced hospitality environment
- Professional
- Passionate about creating memorable guest experiences
- Strong communication skills
- Multitasking skills
- Warm and engaging personality
- Ability to remain calm and courteous under pressure
Nice To Haves
- Experience in hotel Front Desk
- Familiarity with OPERA PMS and Micros POS
Responsibilities
- Assisting with check-ins and check-outs
- Managing guest inquiries and reservations
- Processing payments accurately
- Maintaining effective communication with all departments
- Ensuring all guest requests are addressed promptly
- Upholding hotel policies and service standards
- Ensuring the work areas remain organized and presentable
- Protecting guest confidentiality
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
