Front Desk Agent

Wellspring Hospitality LLC•Murrieta, CA

2d•Onsite

About The Position

At Murrieta Hot Springs Resort, we are dedicated to creating unforgettable guest experiences through exceptional service, wellness, and hospitality. Join our team and be part of a vibrant, guest-focused environment where your skills make a lasting impact. The Front Desk Agent is often the first and last point of contact for our guests. This role focuses on providing friendly, efficient service, handling check-in and check-out procedures smoothly, and responding to guest needs in a timely and professional manner. The Front Desk Agent represents the property by maintaining a welcoming attitude, clear communication, and a strong commitment to guest satisfaction.

Requirements

Guest Service Mindset: Anticipates and meets guest needs with professionalism and a friendly, approachable demeanor.
Communication: Clear and effective in both verbal and written interactions, ensuring information is conveyed accurately and courteously.
Attention to Detail: Maintains accuracy in transactions, reporting, and guest interactions.
Problem Solving: Handles guest concerns calmly and efficiently, finding solutions under pressure.
Team Collaboration: Builds positive working relationships while respecting confidentiality and professionalism.
Adaptability: Flexible and reliable, able to work varied schedules including weekends, holidays, and peak periods.
Strong written and verbal communication skills with guests and colleagues, including providing directions, property information, answering questions, and delivering exceptional service
Demonstrated physical abilities, including grasping, writing, standing, sitting, walking, repetitive motions, pushing, pulling, listening, hearing, and visual acuity.

Responsibilities

Warmly welcome and efficiently check in/out guests, delivering personalized service at every interaction
Assist with pre-registration, room assignments, and special requests, ensuring guest preferences and VIP status are recognized and honored
Accurately post all charges to guest folios, maintaining meticulous attention to detail
Maintain full proficiency in Front Office systems and software, managing all transactions with accuracy and efficiency
Handle all forms of payment, including cash, check, and credit cards, ensuring correct processing and confidentiality
Understand and communicate resort offerings, including dining, spa, recreational amenities, and exclusive guest experiences
Maintain knowledge of hotel property, staff, services, and hours of operation; provide clear, tailored directions and recommendations to guests
Operate PBX and manage guest calls professionally, ensuring prompt, courteous service
Collaborate proactively with Concierge, Housekeeping, F&B, and other departments to coordinate guest requests, VIP arrivals, and special amenities
Follow established resort procedures for cancellations, relocations, upgrades, and same-day reservations, balancing guest satisfaction with operational efficiency
Ensure the Front Desk workspace is organized, sanitized, and fully stocked with all necessary materials for optimal service
Perform other duties as assigned to enhance the guest experience