Front Desk Agents

Horseshoe Bay Resort • Baltimore, MD

2d • Onsite

About The Position

At Kimpton Hotel Monaco Baltimore Inner Harbor, we put our guests on the fast track to luxury, comfort, and urban adventure. Our newly renovated, grand 202-room boutique hotel and The Morely resides in the historic B&O Railroad Headquarters, offering a tranquil setting near the beautiful Inner Harbor waterfront. At one time, our ornate, 1906 Beaux-Arts building buzzed with the comings and goings of the Gilded Age's power players. Today, we keep business and leisure travelers connected to the exciting offerings of Charm City with our central downtown location near the Baltimore Convention Center, National Aquarium, Oriole Park at Camden Yards, and Johns Hopkins University.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for its next great team member to join us on our Front Office team.

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high-volume industry dealing with customers.
• Passion for providing guests with excellent customer service.
• Ability to ensure guest satisfaction and enhance their experience to make it a memorable one.
• Flexibility to work a variety of different shifts, including days, evenings and weekends.
• Excellent computer skills.
• Team spirit.

Nice To Haves

• IHG brand experience a plus.

Responsibilities

• Greeting and registering guests and checking guests out of the hotel.
• Inputting and retrieving information from the computer.
• Confirming guest information and room rate.
• Selecting rooms and coding electronic keys.
• Assisting guests with check-out, ensuring rooms and services are correctly accounted.
• Using the point-of-sale system.
• Handling money, processing credit and debit cards, accepting and recording various forms of payment.
• Converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating a thorough knowledge of hotel information including room categories, room rates, packages, promotions, the local area and other general product knowledge.
• Answering guest questions and inquiries.
• Using up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Responding to guest inquiries and requests and resolving issues in a timely, friendly and efficient manner.
• Fielding guest complaints, conducting research and resolving and negotiating solutions for guest satisfaction.

Benefits

• Highly competitive wages.
• An exceptional benefit plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Flexible scheduling.
• Discounts with our Crescent managed properties in North America for you & your family members.
• Discounts at Marriott brand properties worldwide.
• Hotel Rooms discounts at IHG brand properties worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed