FRONT DESK

Camp Richardson•South Lake Tahoe, CA

8d•Onsite

About The Position

Provide extraordinary hospitality to all guests and visitors relating to tours and company programs in addition to front desk duties involving efficient and timely reservations, check-ins / check-outs for hotel, cabins, inn, and the Rich House. Be an effective information resource regarding Park attractions and items of interest.

Requirements

Provide excellent customer service to meet and exceed customer expectations
Present a positive image of the company in an upbeat, professional manner
Ability to work a variety of shifts
Ability to work independently and problem solve
Ability to work cross functionally with other departments
Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

Nice To Haves

Minimum 1 (one) year front desk experience
Minimum 1 (one) year working in a resort or National Park preferred

Responsibilities

In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the park
Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
Keep front and back-office areas organized and clean at all times
Prepare daily deposit, drop receipts and follow all company cash handling procedures
Assist other team members by sharing knowledge of Park and surrounding area
Understand Company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
Work with housekeeping to ensure rooms are cleaned and prepped in a timely manner
Perform room and cabin checks before check ins using assgined checklist
Promptly and professionally handle all incoming phone calls and guest inquiries
Other duties per Duties Checklist and as assigned

Benefits

401K plan for seasonal and year-round employees, with company matching after 1 year
56 hours of paid sick time which can also be used as PTO
Medical, Vision, Dental, Pet Insurance for year-round employees
Employee parking on site
Competitive pay rates
Employee Assistance Program
Returning seasonal job offers
50% discount off hotel rooms & camp site (based on occupancy and GM approval)
50% discount off retail merchandise (including jewelry)
25% off Deli & Convenience
50% off meals for a family of four for a special occasion (excludes alcoholic beverages)
Site 50% discounted meals while on the clock
Working for ExplorUS which allows ability to transfer to other locations throughout the US