Front Desk Agent (Full-Time) | MarQueen Hotel

Columbia Hospitality • Seattle, WA

9d

About The Position

The Front Desk Agent supports the Guest Services and Front Office teams by handling guest check-in and check-out, room credits, keys, guest issues, and special requests. The role helps create meaningful guest experiences while balancing guest needs with business objectives. The agent is expected to know the property management system and hotel procedures, operate the PBX and radio paging system, establish appropriate credit at check-in, and explain property services and areas to guests. The position also involves making restaurant, transportation, activity, and entertainment reservations, resolving guest conflicts with discretion and professionalism, and following up with guests and team members.

Requirements

• Strong written and verbal communication skills.

Nice To Haves

• Previous hospitality or customer service experience.
• Previous cash-handling experience.
• Previous experience with a computerized point-of-sale system.

Responsibilities

• Handle guest check-in and check-out processes according to hotel procedures and standards.
• Use the property management system proficiently.
• Operate the PBX and radio paging system according to procedures.
• Establish appropriate credit at guest check-in.
• Issue room keys and familiarize guests with property services and areas.
• Resolve guest issues effectively while considering guest needs and business objectives.
• Use discretion and professionalism when resolving guest conflicts, and consult management when assistance or follow-up is needed.
• Follow up with guests and fellow team members.
• Make restaurant, transportation, activity, and entertainment reservations for guests.
• Support the Guest Services and Front Office teams with financial and service-related tasks.

Benefits

• Commuter/parking allowance.
• Daily pay option.
• Paid time off and holiday pay.
• Medical, dental, vision, and disability benefits.
• 401(k).
• HSA/FSA plans with employer contribution.
• Referral bonus.
• Discounted lodging, dining, spa, golf, and retail.
• Employee assistance program.
• Volunteer opportunities and committee participation opportunities.
• Task force work opportunities.
• Online learning platform.
• Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, theme parks, and attractions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed