Front Desk Agent (Full-Time) | MarQueen Hotel

Columbia Hospitality•Seattle, WA

10d•$21 - $22

About The Position

The Front Desk Agent supports the MarQueen Hotel’s Front Office and Guest Services teams by creating memorable guest experiences in a fast-paced, dynamic environment. The role efficiently handles guest check-in and check-out, including room credits, keys, special requests, and guest issue resolution, while completing financial and service-related tasks. The agent helps ensure guests have a positive stay and want to return.

Requirements

Strong written and verbal communication skills.

Nice To Haves

Previous hospitality or customer service experience.
Previous experience in cash handling and computerized point-of-sale systems.

Responsibilities

Handle guest check-in and check-out according to hotel procedures and standards.
Maintain knowledge of and proficiency with the property management system.
Operate the PBX and radio paging system according to procedures.
Establish appropriate credit at guest check-in, issue room keys, and familiarize guests with property services and areas.
Resolve guest issues while considering guest needs and business objectives.
Use discretion and professionalism to resolve guest conflicts, consulting management when assistance or follow-up is needed.
Follow up appropriately with guests and fellow team members.
Make restaurant, transportation, activity, and entertainment reservations for guests.

Benefits

Commuter/parking allowance.
Daily pay option.
Paid time off and holiday pay.
Medical, dental, vision, and disability benefits.
401(k).
HSA/FSA plans with employer contribution.
Referral bonus.
Discounted lodging, dining, spa, golf, and retail.
Employee Assistance Program.
Volunteer opportunities.
Committee participation opportunities.
Task force work opportunities at locations across the globe.
Online learning platform.
Third-party discounts, including pet insurance, rental cars, movie and concert tickets, and theme parks and attractions.